Great relationships develop not from the absence of conflict, but
from determining an agreeable pattern for how to resolve conflict.
Defining the rules of engagement for how you "fight" with someone you
care about is ultimately much more important than trying to never have a
disagreement.
If you care about someone, then consider adopting these 10 rules as
part of the way you communicate with them when you are trying to resolve
a conflict:
Rule #1: Don't yell.
Adding emotion clouds the clarity of what actually happened. If the
other person is yelling, it becomes especially important that you don't
raise your voice so as to prevent a natural escalation of competing
interests.
Rule #2: Always start and end the conversation by affirming that you care about the other person.
In the midst of a disagreement, you can never underestimate the power
and importance of reminding the other person that you care about them
and believe in them.
Rule #3: Be open to the idea that you made a mistake even if you are sure you did not.
People rarely get upset for no reason, so there is a good chance that
there is at least a kernel of truth to what they are saying.
Rule #4: Don't speak in generalities of another person's behavior; speak only to direct examples and instances of action.
It's hard for anyone to own up to a generalization and so you'll likely
just see his or her defensiveness activate. By isolating an instance of
fact, everyone can quickly see where he or she was right and wrong
.
Rule #5: Always work to be the first to apologize when any dispute arises.
Although the idea of waiting for the other person to apologize first
seems vindicating, it's actually a guaranteed sign of how you care more
about being right than in coming to a reconciliation.
Rule #6: Focus on trying to discover what's right, not who is right.
When thinking about what happened, try to remove yourself from the situation and evaluate right and wrong
based solely on the actions that took place regardless of which side
you're on. Treat it as if you are refereeing someone else's game.
Rule #7: Do not cuss.
Exaggerated language is often proof of an exaggerated understanding of
what actually happened. If you swear, the other party is likely to only
hear the expletives and will stop listening for any validity in what
you're saying.
Rule 8: No name-calling.
Belittling a person always shifts the focus off of resolving the actual
problem. Verbal abuse is never welcome to a conflict resolution party.
Rule #9: Remind yourself the other person also cares about reconciling the relationship.
One of the fundamental causes of many disagreements is feeling hurt that
the other person is no longer considering your perspective, but if they
didn't care about a resolution with you they wouldn't be fighting for
one.
Rule #10: Remind yourself to never expect the other person to fill a hole in your life that only God can fill.
Sometimes we fall into the trap of placing improper expectations on
other people because we are hoping for them to satisfy a need in our
life that they are not really capable of satisfying.
If we are fighting with someone, it means we both care about finding
the best course of action and we both care about preserving the
relationship. If we didn't care about one another, then we would just
ignore each other and leave.
The reason these 10 rules are important is because as long as they
are in place, then no disagreement or conflict will ever shake the
critical bedrock of knowing that the other person cares about you. As
long as we know the other person cares about us, it will give us a
common ground to work from as we try to unite two seemingly conflicted
views.
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